What the product is
MeiMei Phone Assistant is a Bluetooth device that connects a real mobile phone to a self-hosted AI assistant backend. The assistant software is open source and runs entirely on hardware chosen by you. In this self-hosted setup there is no hosted service and no subscription; you bring your own AI provider keys, or you choose MeiMei AI, an optional pay-per-use alternative to your own keys (see MeiMei AI below). MeiMei Cloud Calling and MeiMei Memory are optional online services, described below under MeiMei Cloud services.
Seller
The seller is QIKO CARGO COMPANY LIMITED, Kowloon, Hong Kong. Company details, postal address and contact are on the Imprint page.
Imprint
Orders, payment, delivery
Orders are placed through this website and paid via Stripe. Prices are shown at checkout. Delivery times and shipping options are shown during the order flow. Risk passes on delivery.
We deliver only to the countries offered on the Order page and at checkout.
Right of withdrawal
If you are a consumer living in the EU, the EEA or the United Kingdom, you can withdraw from your purchase within 14 days of delivery without giving a reason. The Withdrawal page explains the period, how to withdraw, the refund and the return of the goods, and contains the model withdrawal form.
Withdrawal information and model form
Software licence
The assistant software is provided under the open-source licence included in the project repository. Nothing in these terms restricts rights granted under that licence or under mandatory law.
Firmware updates
Firmware updates are free and are installed only over USB with the MeiMei Firmware Updater desktop app; the device is never updated over the network.
There is no call limit: the device does not count calls and never requires a firmware update after a number of calls. Installing an update needs a computer with internet access.
MeiMei Cloud services
MeiMei Cloud Calling (for the Wi-Fi model) and MeiMei Memory are optional online services that we operate. They are offered in early access: we enable accounts one at a time, nothing is charged before your account is enabled, and during early access there is no availability commitment and features may change.
Cloud Calling is a monthly subscription per device. The price and the call-minutes it includes are shown on the Products page and again before you subscribe. You can cancel at any time, effective at the end of the current month. Memory has a free tier with the limits shown on the Products page.
By default the services use your own AI provider keys (or MeiMei AI, see below). Those providers bill their usage to you under their own terms; you are responsible for keeping your keys valid and for the costs they incur, and you can set spending limits in your account.
In MeiMei Cloud the AI disclosure at the start of calls is on by default. The duties under Operator responsibilities apply to calls handled in the cloud as well.
If you are a consumer in the EU, the EEA or the United Kingdom, you can withdraw from a subscription within 14 days of concluding it without giving a reason. If you ask us to start the service during that period, you pay for the part provided until you withdraw.
We may suspend a service if it is used unlawfully or against these terms, for example for spam or unlawful automated calls, or when needed to protect the service; we tell you why unless the law prevents it. Before a subscription ends you can export your data; afterwards it is deleted as described in the Privacy Policy. For the online services, our liability under Liability is limited to the fees you paid for the service in the 12 months before the event, within the limits of mandatory law.
MeiMei Connect is free with a MeiMei account and offered in early access. It lets AI agents that you authorise, such as Claude, Claude Code or ChatGPT, use your own MeiMei installation to place calls and send SMS. Remote agents act on your behalf: what they do counts as your action. By default, calls and SMS to numbers that are not on your allow-list need your approval, and daily caps apply (20 outbound calls and 50 SMS a day, which you can lower). You are responsible for the consent and ePrivacy rules for automated calls and messages, for the AI disclosure, and for revoking agent access you no longer want. Every request, approval and result is recorded in an audit log in your account. We may limit or suspend Connect for unlawful use or to protect the service.
ProductsPrivacy Policy
MeiMei AI
MeiMei AI is an optional online service in early access. With it your devices and appliances use our AI provider accounts instead of your own keys, so you need no provider account. Nothing is charged before your account is enabled, and during early access there is no availability commitment; the models on offer and their prices can change.
There is no base fee. You pay for use, at the prices shown in your account. We report your usage once a day to our payment provider Stripe, and Stripe bills it with your MeiMei AI subscription. You can cancel at any time in the billing portal. If you are a consumer in the EU, the EEA or the United Kingdom, the right to withdraw described under MeiMei Cloud services applies; if you ask us to start the service during that period, you pay for the use until you withdraw.
You set a monthly cap on your usage, up to a maximum we set. When the cap is reached, calls that need MeiMei AI end politely and further requests are refused until the next month or until you raise the cap. The cap is checked about once a minute, so a small overrun is possible. We can also refuse requests if MeiMei AI is switched off, if your account is blocked or if a payment fails.
MeiMei AI is for adults: you confirm that you are 18 or older and use it as an adult for your business or household. It is not for children. The duties under Operator responsibilities apply to calls handled with MeiMei AI, and AI answers can be wrong.
ProductsPrivacy Policy
Operator responsibilities
You are responsible for configuring and operating the device lawfully in your jurisdiction. This includes: complying with data protection law (GDPR/ePrivacy) and informing or obtaining consent where calls are recorded or handled by AI; where the EU AI Act applies, turning on the built-in AI disclosure (it is off by default) or informing callers in another way that they speak with an AI assistant; and respecting the rights of your contacts and callers.
You must not use the product for spam, unlawful automated calls, deception, harassment, or any activity that violates the law or the rights of others.
Fair use
Do not misuse this website, attempt to disrupt the order flow, or infringe intellectual property rights.
Warranty and consumer rights
The device is covered by the statutory guarantee of conformity. In the EU and the EEA the seller is liable for any lack of conformity that exists at delivery and becomes apparent within two years (Directive (EU) 2019/771); your national law may give you more. The Support page describes the remedies and how to start a return by e-mail.
The open-source assistant software, which you download separately and free of charge, is provided as is and as available to the extent permitted by law, without warranties beyond those required by law.
Support and warranty
Liability
To the maximum extent permitted by law, our liability for losses not caused by intent or gross negligence and not covered by mandatory consumer protection is limited to the amount you paid for the product. Nothing in these terms excludes liability that cannot be excluded by law.
Changes
We may update these terms for future orders and website use; the current version is published on this page.
Governing law and contact
These terms are governed by the law of the country of establishment of the seller, without prejudice to mandatory consumer protections of your country of residence. Contact: support@meimeiassistant.com.